Welcome to Hawld. This agreement explains exactly how payments work and how we protect both Buyers and Sellers from scams and unpaid work. By initiating or accepting a deal on our platform, you agree to these protection rules.
Hawld acts as a digital safety net. When a Buyer funds a deal, payment is secured automatically until delivery is confirmed.
For Buyers: The Seller cannot access your money until you receive what was promised and explicitly approve the release.
For Sellers: You never start working without proof of funds. Your payment is released automatically as long as you deliver the agreed-upon work by the deadline.
To ensure total protection, every deal must follow this lifecycle:
We enforce strict rules around cancellations to prevent abuse:
Before the Deadline is Set: Either party can cancel the transaction. The deal is aborted, and the Buyer is fully refunded.
During Active Work (Timer is Ticking): The Seller may cancel at any time if they cannot fulfill the order, resulting in an automatic refund to the Buyer. The Buyer cannot cancel during this phase to protect the Seller's effort.
Mutual Cancellation (After Submission): If the Buyer wishes to reject the product, they raise a dispute. A Moderator reviews the case; outcomes are binary — full release or full refund. No partial refunds currently exist.
If a disagreement cannot be resolved by mutual cancellation, either party can click Dispute.
Admin Review: Our Moderation Team reviews the case manually: the original terms, the submitted product, and all in-platform chat logs.
Final Ruling: Outcome: full release or full refund. The ruling is final on Hawld; statutory rights (consumer fora, arbitration) are preserved.
To maintain your protection under this agreement, you must follow these rules:
If you have any questions about this User Protection Agreement, please contact our support team at: support@hawld.in