Terms of Service

By registering an account, generating a payment link, or completing a purchase on the platform, you enter a legally binding agreement with HAWLD LLP, an LLP registered in India ("Hawld"). By agreeing to these Terms of Service, you also agree to our User Protection Agreement, Fairplay Guide, Refund Policy, Privacy Policy, Cookie Policy, and all operating guidelines. (Privacy consent is handled separately.) We may update these terms at any time; continued use constitutes acceptance of updated terms.

Age Requirement: You must be at least 18 years old to register an account, access the platform, or make a purchase on Hawld. By creating an account, you represent and warrant that you are of legal age to form a binding contract. If you are under 18, you are strictly prohibited from using Hawld.

Region Restriction: Hawld is currently open strictly to Indian users. All transactions are processed in Indian Rupees (INR).

Account Security & Private Pages: You are strictly responsible for maintaining the confidentiality of your login credentials, passwords, and private page access links. Hawld is not liable for unauthorized access, financial loss, or theft resulting from your negligence (e.g., sharing OTPs, distributing private links, phishing attacks).

The Platform: Hawld operates as a tech platform for listing, negotiating, and settling deals. Payments are processed by our integrated gateway.

No Ownership: Hawld does not own, create, verify, or guarantee the quality or legality of any digital goods or services sold. The contract of sale is solely between Buyer and Seller.

Upfront Payments: Buyers pay the full deal value plus the applicable platform fee upfront via our integrated payment gateway. Settlement is automatic per deal terms.

KYC Requirement: To comply with Indian regulations, sellers must complete Basic KYC (matching PAN and bank account details) before creating a deal as a seller. Non-KYC users may browse and purchase but cannot sell.

Taxes: Users are entirely responsible for filing and paying their own income taxes on platform earnings. Hawld does not file taxes on behalf of its users.

Platform Exclusivity: Deals must be conducted via the Hawld platform to be protected by our settlement and dispute systems.

Delivery & Deadlines: Seller may not start work until both parties fix a delivery deadline. Delivery completes when the seller submits a product link, verified externally by the buyer. Missed first deadline triggers automatic cancellation and refund.

Unauthorized Use: Using any product without paying the seller, or without the seller's permission, is strictly prohibited.

Settlement: When the buyer reviews the delivered work and clicks "Approve," payment releases to the seller automatically and ownership transfers as agreed. After approval, the sale is final and no refunds will be issued.

Cancellation: Before the deadline is fixed, either side cancels freely with full refund. Post-deadline, only the seller may cancel; the buyer's remedy is a dispute.

The Honor System: Hawld uses an automated Trust Score system to maintain marketplace integrity. Rule violations, scams, or toxicity lower scores, which may trigger account restrictions or permanent bans.

Dispute Timeline: Our dispute resolution team operates strictly between 10:00 AM and 9:00 PM IST. We aim to respond promptly during these hours.

Disputes: Hawld administrators review chat logs and platform evidence and determine the outcome — full release or full refund. Matters may escalate to arbitration under the Arbitration and Conciliation Act, 1996 (seat: Chandigarh). Consumer-forum rights are preserved.

• Deals below ₹500 carry a flat fee of ₹5; deals of ₹500 and above carry a fee of 3% of the deal value.
• The fee is added automatically at deal creation, payable by the buyer or deducted from the seller's payout as selected.
• All fees are non-refundable once funded.
• Deal limits: minimum ₹100, maximum ₹50,000 per deal, ₹1,50,000 monthly per user per month.

Hawld may modify this fee structure at any time, with updates reflected directly on the platform.

The trade of illegal or restricted goods and services is strictly prohibited on Hawld. Violations result in an immediate, permanent ban, and any pending payment on an affected active deal is refunded to the buyer. Prohibited items include:

• 18+ adult or NSFW content
• Pirated, cracked, or unlicensed software and media
• Game hacks, cheats, or exploit scripts
• Malware, ransomware, or phishing tools
• Stolen accounts or credentials
• Forged documents, certificates, or identity services
• Stock-manipulation tips or gambling algorithms
• Impersonation or doxxing services
• Weapons, explosives, or controlled substances
• Anything violating Indian law

Off-Platform Risks and Exclusions: Our protection extends only to actions taken entirely within the Hawld platform. Hawld assumes no responsibility, and explicitly disclaims all liability, for any theft, fraud, or loss that happens if you send or receive payments outside the platform, or communicate deal terms outside our official chat system.

Limitation of Liability: Your legal agreement is solely with Hawld. No individual partner, employee, or agent shall be held personally liable for platform disputes, lost profits, or downtime. This limitation does not apply where liability cannot be excluded under applicable law.

The Financial Cap: If Hawld LLP is found legally liable for damages regarding a transaction, the maximum amount we will pay is capped at the exact platform fee charged on that specific transaction.

Governing Law & Jurisdiction: These terms are governed by the laws of India. Any legal disputes escalated beyond the Hawld platform must be handled exclusively in the courts of Chandigarh, India.