If you experience a technical failure, poor service, or an issue with how the platform operates, tell us — we want to fix it immediately.
Deal Disputes: If you disagree with another user over a specific deal — undelivered work, poor quality, or a missed deadline — use the Dispute button inside your active deal dashboard. Moderators need the in-deal chat and submission records, which emails can't carry.
Platform Grievances: If your complaint is about Hawld itself — a payment error, a privacy concern, billing, or our support team — follow the escalation levels below.
Bugs, billing errors, or account navigation — our standard support team handles these first.
How to reach us: Email us at support@hawld.in
What to include: Your registered email address, a clear description of the issue, and any relevant screenshots.
Response Time: We will acknowledge your email within 24 hours and aim to resolve the issue within 3 to 5 business days.
If Level 1 didn't resolve your issue, or you feel it was ignored or handled unfairly, escalate directly to our Grievance Officer.
How to reach them: Email us at support@hawld.in with the subject line "Escalation: [Your Previous Ticket/Deal ID Number]".
Who handles this: A senior team member dedicated to investigating platform failures, privacy concerns, and severe user complaints.
Response Time: The Grievance Officer will acknowledge your escalation within 24 hours and provide a final resolution within 15 days, in compliance with digital regulations.
We are building a safer marketplace, and we cannot do that without your honest feedback. Even complaints help us protect the next user.