Refund & Cancellation

• Pre-Deadline Cancellation: Before the deadline is fixed, either party can cancel freely with a full refund to the Buyer.
• Missed Deadline: If the Seller misses the first agreed deadline, the deal auto-cancels and the Buyer is refunded automatically — no claim needed.
• Dispute Ruling: If a Moderator rules in favor of the Buyer after reviewing the deal description, chat logs, and submitted work, the Buyer receives a full refund.

When a refund is triggered, it is routed automatically to the Buyer through our payment gateway.

Original Payment Method: All refunds return strictly to the exact payment method (UPI, Credit Card, Debit Card, or Net Banking) the Buyer originally used.

Processing Timeline: Once the refund is triggered, it typically takes 5 to 7 business days to reflect in the Buyer's account, depending on the bank and payment gateway processing times.

Because Hawld trades digital goods and services, we enforce a clear point of no return to protect Sellers from fraud:

The Approval Button: Once the Buyer reviews the delivered work and clicks "Approve," payment is released to the Seller automatically.

When a deal is canceled and a refund is issued, the Buyer receives the full Deal Value back.

However, platform fees and payment gateway processing fees charged at checkout are non-refundable, unless the cancellation resulted from a technical error on Hawld's end.